You can now see via the displays whether another Hej CTI user currently has the status “In Call”, “Do Not Disturb”, “Offline” or “Online”. Of course, status changes are synchronised immediately.
Why it’s useful
Especially before transferring calls, it is now clear whether the line of the desired person is currently free. This saves the caller unsuccessful waiting and you unnecessary back and forth.
This feature is only included in the new Hej CTI app for the desktop (macOS and Windows).We’ve listened to your feedback and enhanced the functionality that shows the call status of your teammates.
Do you want to install the new app? Feel free to email us at email@example.com for more information.
The Hej Team