What's New

Blog

🆕 🔥 Focused dialing with the Power Dialer

We have developed a powerful new feature that makes it easier to focus on dialing planned contacts.

What’s new
You can now create a list from the planned call activities of the day with one click. With a second click you can start dialing this call list. The next call is automatically dialed when you have finished the previous call.

What it does
You no longer need to start every single scheduled call manually. This is practical if you need to make a large number of focused calls to a large number of contacts. This saves time and makes work even more convenient.

What is required
You need the Hej CTI app for the desktop. “Scheduled calls” must be active in the Hej CTI app. Take a look at these instructions.

Some improvements are planned for the near future. Feel free to send us your wishes.

Call ahoy!
The Hej team

Blog

Automatic upload of audio recordings to HubSpot

Manually archiving audio recordings as a HubSpot activity takes time and energy. It’s quite practical when it can be automated.

What’s new
Now you can automatically upload audio recordings (voicemails, call recordings) to HubSpot and receive a transcription.

What’s in it for you
You can easily share the recordings with your team and find them at any time.

What you need
Automatic call logging must be enabled for the user in the Hej CTI Portal. In HubSpot, call recording must be activated in Settings > Tools > Calling Feature > Call Configuration and under Settings > Tools > Calling Feature > Transcription & Analysis.

Questions? We are happy to help.

Call ahoy!
The Hej-Team

Blog

Improved logic rules management

With logic rules you can customize and extend the call logging for your account. We have improved the logic rule management of Hej CTI in several ways.

What’s new
Logic rules can now be duplicated, imported and exported. Additionally, each rule can be activated and deactivated individually.

Why it’s useful
Each logic rule can be used as a template, easily and time-saving by duplicating. Also Logic rules can be deactivated at any time and reactivated when they are needed again. And with the export-import function, logic rules can be distributed effortlessly.

What’s required
The logic rules management is accessible through the Hej CTI portal.

Questions or wishes? We are happy to help.

Call ahoy!
The Hej-Team

Automatic upload of audio recordings to Pipedrive

Automatic upload of audio recordings to Pipedrive

Manually archiving audio recordings as a pipedrive activity takes time and energy. It’s pretty practical when it can be automated.

What’s new
Now you can automatically upload audio recordings (voicemails, call recordings) to Pipedrive and have a linked activity created.

Why it’s useful
You can easily share the recordings with your team and find them at any time.

What’s required
You need the Professional Plan from Pipedrive. Automatic call logging must be enabled for the user in the Hej CTI Portal. For the near future we also plan to capture voicemail transcripts from sipgate in Pipedrive.

Do you have any questions or requests? Then we look forward to hearing from you via e-mail to support@hej.sx.

Call ahoy!
The Hej Team

Blog

Support for speed dialling numbers

We have listened to your feedback and developed the functionality to support sipgate’s speed dialing feature.

What’s new
You can now call another sipgate user via a speed dial number.

Why it`s userful
You can quickly and conveniently call another team member or transfer a call. Goodbye to typing complete phone numbers or searching for names.

What’s necessary
This feature is only included in the new Hej CTI app for desktop (macOS and Windows).

Do you want to install the new app? Ask us for more information by email to support@hej.sx.

Anruf ahoy!
Das Hej-Team

Blog

Improved call status indication

What’s new
You can now see via the displays whether another Hej CTI user currently has the status “In Call”, “Do Not Disturb”, “Offline” or “Online”. Of course, status changes are synchronised immediately.

Why it’s useful
Especially before transferring calls, it is now clear whether the line of the desired person is currently free. This saves the caller unsuccessful waiting and you unnecessary back and forth.

What’s necessary
This feature is only included in the new Hej CTI app for the desktop (macOS and Windows).We’ve listened to your feedback and enhanced the functionality that shows the call status of your teammates.

Do you want to install the new app? Feel free to email us at support@hej.sx for more information.

Call ahoy!
The Hej Team

Blog

Facilitated follow-up of call activities

We’ve listened to your feedback and developed new functionality to make it easier to follow up on call activity.

What’s new
You can update a note or add a link to a deal from your call history.

Why it is useful
You no longer need to go to your CRM to find the note to edit it. Of course, the changes are synchronized with your CRM immediately. You can save time and work even more comfortably.

What is required
This feature is only included in the new Hej CTI app for the desktop (macOS and Windows).

Do you want to install the new app? Feel free to email us at support@hej.sx for more information.

Call ahoy!
The Hej Team

Blog

New Hej CTI App for macOS and Windows

There is great news for you! The brand new Hej CTI app is finally available as a beta version for Microsoft Windows and Apple macOS. This means that you can already use exclusive features that are only available in the new app.

But that’s not all! You can also sign up for onboarding now and see for yourself how easy and intuitive the app is to use.

Do you want to stay up to date and not miss any news? Our newsletter will keep you up to date!

Call Ahoy!
The Hej Team