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Your proficient call assistant

Hej CTI integrates telephony with CRM and optimizes processes in sales and service

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Features

Talk with the built-in softphone​

Make and receive calls from everywhere with the built-in softphone. You are not bound to a fixed workplace anymore. Hej CTI makes professional work on the phone more pleasant and creates more freedom for you and your team.

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Know, who's calling​

See a business card view of the contacts who’s calling. Start with a warm personal welcome. Then open the caller’s contact profile in your CRM with one click. Hej CTI makes for a personal start of your conversation on the phone.

Get a clear view on your missed calls

See all your missed calls and voice messages in a clear view. Then call back with one click. Listen to your voicemails in your browser. Open the contact profile or account profile in your CRM with one click.
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Dial out with a single click

Dial out from the contact in your CRM with one click. Typing numbers manually and dialing wrong numbers are things of yesterday. Hej CTI is like a personal assistant who saves you time and energy.

Let calls be logged automatically

Let calls be logged automatically in your CRM with call time, duration, direction, and status. If the phone number is available in your CRM, the call log is related with a matching contact. Focus fully on your conversation, because Hej CTI takes over tedious protocol processing for you.
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Follow-up like a pro

Create a follow-up activity in CRM after a phone call without having to switch to your CRM tool.

Always be on top of scheduled calls

Stay on top of your calls scheduled in the CRM. Use a specially optimized view for pending outbound calls to make them efficiently.
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Stay focused calling contacts down a list

Do you no longer want to start every single scheduled call manually? Then the “Power Dialer” is the right choice for you. It’s practical for anyone who wants to make a large number of focused calls to a large number of contacts. This saves time and makes work even more convenient.

Adapt Hej CTI to you needs

Create logic rules to map your ideas simply for call logging or to adapt to individual data structures in your CRM.
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Download for your operating system

Do you need support? The Hej team will take care of your request quickly and easily. We are 100% focused on your success and want to inspire you.
Hej CTI - Download
Hej CTI - Download
Hej CTI - Download
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Pricing

Plans for Hej CTI

Standard

€2,99

for new customers for 3 months,
from 4th month on €9,95,
per seat/month

Call assistant with built-in softphone and integration for Hubspot, Pipedrive, Salesforce, SugarCRM, SuiteCRM or Zendesk

Advanced

€4,49

for new customers for 3 months,
from 4th month on €14,95,
per seat/month

Standard Features plus Power Dialer and Logic Rule Management

Get Started

Free 7-day trial, no credit card required
monthly cancelable

All prices plus statutory value added tax. All services are only for commercial customers.

Product Features

Standard plan
  • User-friendly design – Work easier and faster thanks to a UX that supports your workflows as a CRM user effectively and continuously better. The deep integration of Hej CTI is unique and ensures the perfect interaction of sipgate with Hubspot, Pipedrive, Salesforce, Sugar, SuiteCRM or Zendesk Support.
  • Making a phone call with the built-in softphone – Talk in best voice quality. Features like call transfer, presence indicator and Do-not-Disturb time make you more productive.
  • Automatic call logging – Automatically log all incoming and outgoing calls directly in your CRM including voicemails and call recordings. Eliminate manual data entry and get a complete overview of all customer interactions, so you and your team can learn from the data.
  • 1-Click-to-Dial – Dial the target contact in your CRM with a single click of the phone number.
  • Caller Identification – Know who is calling before you pick up the phone and see their contact details.
  • Follow-up assistant – Create a follow-up activity in the CRM after a phone call without having to switch to your CRM tool.
  • Individual call notes – Create an individual call note while you are on the phone. Hej CTI then automatically links it to the right contact and account. Optionally, for certain CRMs it is also possible to link to a case (ticket) or an opportunity (deal).
  • Call history – View all past calls in a clearly arranged view. Recognize what belongs together through the intelligent color coding. Filter your calls by different criteria. Edit past calls directly in the history view.
  • Missed calls and voicemail – See missed calls and voicemail. Call back with one click in the extension or in Slack. Listen to your voicemails.
  • Scheduled Calls – Get the upper hand on your scheduled calls. Use a view optimized for outbound actions to efficiently handle pending calls.
  • Freely definable call result list – Standardise the documentation of call results. Use the freely definable selection list and improve the evaluation of your activities.
  • Comprehensive compatibility – Use the wide range of compatible end devices and softphones on Linux, MacOS and Windows with Google Chrome or Mozilla Firefox.
  • Business class support – Professional support directly from the makers of Hej CTI.
Advanced plan
  • Power Dialer – Create a list of the day’s planned call activities with one click. Start dialing this call list with a second click. The next call is automatically dialed when you have finished the previous call.
  • Logic Rules – Create logic rules to map your ideas simply for call logging or to adapt to individual data structures in your CRM.

Features may vary depending on the CRM used. Subject to change without notice.

What our customers say

Hej CTI enable us to very quickly and easily connect our telephony to our CRM, which otherwise would have only been possible through much more expensive upgrades. This eliminates a lot of work for us to log phone calls and associated follow ups in our CRM, link deals and much more. Plus, it's really easy to use and responds quickly to everything we need to do. Also, the team at Hej is pretty quick to implement new features and is really taking into consideration of what is suggested by users like us for development!
Maik Bruns
Maik BrunsManaging Director
Metrika
Hej offers us the possibility to easily log phone activities, notes and more through the automated connection of our phone provider to our CRM system and thus also to evaluate them efficiently. In addition, the super support has to be mentioned! Keep up the good work!
Julius Merkl
Julius MerklManaging Director
Masters of Marketing GmbH
We are very satisfied with the fast implementation of a feature request that helps my team enormously with the evaluability. My fullest recommendation for Hej CTI!
Markus Fröhlich
Markus FröhlichChief Sales Officer (CSO)
TRBO GMBH
We have been involved from the very beginning and have been able to help shape the great development of the product. Due to the competent support at any time and the continuous development, the product is an integral part of the daily routine of our sales staff.

About us: AdSpirit is an AdServer technology "Made in Germany": A holistic AdTech solution for all application areas in online marketing. AdSpirit is used as a SaaS platform by more than 500 publishers, marketers, advertisers and agencies worldwide. As a highly flexible product, AdSpirit supports you optimally in all areas of display, mobile, video and RTB advertising.
Jan Winkler
Jan WinklerManaging Director
AdSpirit GmbH
With Hej CTI we were able to solve our requirements for usable call logging quickly and elegantly. Very good support!
Oskar Flegel
Oskar FlegelSales Manager
Bridge ITS GmbH
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Questions and Answers

How can I test Hej CTI?

Simply log in to the Hej portal with your sipgate user account and start a free trial version of the CTI app for CRM with all functions, which includes up to 5 seats and ends automatically after 7 days. Of course, our support will help you with all the details.

How is my data protected?

We consider security and protection of privacy as a process of continuous thinking and implementation of appropriate measures. All data (for example the person’s name who calls) from the CRM is only displayed, not stored on our servers. The data transfer from the server to the browser is encrypted. All customers from the EU and Switzerland are hosted on servers in Germany and only there data is stored. You can find more information about the measures in our data processing agreement (DPA) and in our data privacy statement.

What are the system requirements for Hej CTI?

You will find an overview of the system requirements in the FAQ section.

What are the options if we do not use sipgate?

Sipgate is required for you and your team to use Hej CTI. Sipgate is a cloud telephony solution. You can start immediately and don’t need to buy new equipment. You can book fixed and mobile flat rates, local phone numbers (also abroad) and you can set the sender number for each phone individually. Sipgate can also be used in parallel to an existing telephone system.

Who charges for calls and API usage?

Phone calls and API usage are charged by Sipgate GmbH.

How can I order Hej CTI?

You can order CTI seats in the Hej portal and pay securely by credit card. We use stripe for payment processing, meaning no credit card data is processed or stored on our servers

Does the tool meet the requirements of the GDPR?

You can find out about our measures in the data protection declaration and in the Data Processing Agreement (DPA).

Where can I find the general terms and conditions?

You can find our general terms and conditions clicking this link.

Experience best-in-class professional support

Do you need support? The Hej CTI team takes care of your issues quickly so you’ll be more productive. We are 100% focused on your success and we easy to make it easy for you.
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Contact us

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